Is the Free plan really free forever?
Yes. The Free plan has no time limit. You get 1 agent, 1 workspace, 10 prompts, 10 experiment runs, 1,000 agent API calls, and a 3-widget dashboard every month at no cost. A credit card is required at sign-up. Pay-as-you-go AI usage charges apply only when you make AI calls through the platform.
What is pay-as-you-go AI usage?
AI calls made through Infinium (e.g. running a prompt against OpenAI or Claude) are billed at cost — we pass through the model provider's pricing with no markup. Your plan includes the platform access and limits; AI compute is separate so you only pay for what you actually use.
What counts as an Experiment Run?
An Experiment Run is a single test execution in Prompt Studio — running one prompt variant against one model configuration. A/B tests with multiple variants count as one run per variant. Runs reset at the start of each billing month.
Can I upgrade or downgrade at any time?
Yes. Upgrades take effect immediately and the prorated difference is applied to your next invoice. Downgrades take effect at the start of your next billing cycle so you keep access to your current plan until then.
Is there a free trial?
Yes — Pro includes a 14-day free trial for new individual accounts. You add a card at sign-up but aren't charged until the trial ends, and you can cancel anytime before then at no cost. The trial is available once per customer; Team and Enterprise are sales-led and don't include a self-serve trial.
Which LLM providers does Infinium support?
Prompt Studio currently supports OpenAI (GPT-4o, o3, o1), Anthropic (Claude 3.5 and 4 series), Google (Gemini 1.5/2.0 Pro and Flash), and xAI (Grok). Additional providers are added on an ongoing basis.
What happens if I exceed my API call limit?
On Pro and Team, additional API calls beyond your monthly limit are billed at $0.0001 per call (one-hundredth of a cent). The Free plan's 1,000 calls are a hard cap — once reached, calls pause until your limit resets at the start of the next month rather than incurring charges. You can set usage alerts in your account dashboard to monitor consumption.