PRIVACY
POLICY.

Infinium ("Infinium," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit i42m.ai, use the O2 Platform, or otherwise interact with our services (collectively, the "Services").

1. Information We Collect

We collect information in a few different ways to provide and improve the Services:

• Information you provide. When you contact us, request a demo, sign up for an account, or fill out a form on our site, we may collect your name, email, company, role, and any other information you choose to share.
• Usage information. We collect information about how you interact with the Services, including pages viewed, features used, referring URLs, device type, browser, IP address, and approximate location.
• Customer data. When you use the O2 Platform, we process telemetry, traces, logs, and metadata about the AI systems you monitor. This data is handled under your agreement with us and remains your property.
• Cookies and similar technologies. We use cookies and similar technologies for analytics, preferences, and security. You can control cookies through your browser settings.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Services.
• Respond to inquiries, provide customer support, and send service communications.
• Improve and develop new features, content, and functionality.
• Understand usage patterns, perform analytics, and conduct research.
• Protect against fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information. We may share information:

• With service providers who perform services on our behalf (hosting, analytics, email delivery, payment processing) under confidentiality obligations.
• For legal reasons when required by law, subpoena, or to protect the rights, property, or safety of Infinium, our users, or others.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
• With your consent or at your direction.

4. Data Retention

We retain information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it.

5. Security

We implement technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. No system is perfectly secure, but we work continuously to maintain strong safeguards.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, or object to processing, and the right to data portability. To exercise these rights, contact us at [email protected].

7. International Transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses to protect cross-border transfers.

8. Children's Privacy

The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new "Last updated" date. Material changes will be communicated through the Services or by email where appropriate.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].